Hangul Hangout

Refund Policy

Last updated: 2026-09-02

Note: Subscription billing (Explorer / Hangout / Founding Member) is active. Live drop-in sessions and Fluent 1-on-1 sessions are coming soon and are not yet purchasable — the sections below describe how they will be handled once available.

1. Free Plan

The Explorer plan is free and not subject to any charge or refund.

2. Hangout & Founding Member Plans (subscriptions)

  • You may request a full refund within 7 days of your initial subscription charge, no questions asked.
  • Refund requests for renewal charges (i.e. your subscription auto-renewed) will be honored if the request is made within 48 hours of the renewal charge.
  • Outside these windows, refunds are not available for the current billing period, except where required by applicable consumer protection law in your country of residence.
  • To cancel your subscription and prevent future charges, you can do so anytime from your account settings; cancellation takes effect at the end of the current billing period (no partial refund for the unused remainder unless covered by the conditions above).
  • We may decline repeated refund requests that show a pattern of abuse (e.g. subscribing, using the service, and requesting a refund on a recurring basis) — see Section 5.

3. Fluent (1-on-1) Sessions — coming soon

  • If you cancel a booked 1-on-1 session more than 24 hours before the scheduled time, you will receive a full refund or credit toward a future session, at your choice.
  • Cancellations made less than 24 hours before the scheduled session, or no-shows, are not eligible for a refund, except in cases of tutor no-show or a verified technical failure on our end.
  • If a tutor cancels or does not show up, you will receive a full refund or the option to rebook at no additional cost.

4. How to Request a Refund

The easiest way is the inquiry form on our Contact page — choose the "Billing / subscription" category. If you're signed in, your account and plan are attached automatically and you can track the request under "My inquiries" on your My page.

You can also email jin@hangulhangout.com. Either way, please include:

  1. The email address associated with your account
  2. The plan or session you're requesting a refund for
  3. The reason for your request

We aim to process eligible refund requests within 5–10 business days. Refunds are issued to the original payment method through PayPal, our payment processor.

5. Exceptions

We reserve the right to deny refund requests that show a pattern of abuse (e.g. repeated subscribe-use-refund cycles) or where the request is made significantly after the eligibility windows above, except where local law requires otherwise.

6. Your Statutory Rights

Nothing in this policy limits any non-waivable consumer protection rights you may have under the law of your country of residence.

7. Contact

Questions about this policy can be sent to jin@hangulhangout.com.

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